Contact Us

Registration & Taking Your Test

You may register or withdraw through your account.

If you need additional assistance, contact NYSTCE customer service:

Email:	Send us a message
Phone:	(800) 309-5225 (toll free) or (413) 256-2882 Mon–Fri: 8:00 a.m.–8:00 p.m. eastern time, excluding holidays Sat: 9:00 a.m.–5:00 p.m. eastern time, excluding holidays (Automated Information System available 24 hours daily)
Live Chat:	This service is available when the "Chat now" tab appears in the lower right corner of your screen.
Mail:	NYSTCE Evaluation Systems Pearson 300 Venture Way Hadley, MA 01035
Submit Materials:	To update your account information (name, SSN, DOB) To submit other materials to Evaluation Systems
Fax:	(413) 256-7088

Schedule, Reschedule, or Cancel

You may schedule, reschedule, or cancel your registration through your account.

If you need additional assistance, contact NYSTCE customer service:

Email:	Send us a message
Phone:	(800) 309-5225 (toll free) or (413) 256-2882 Mon–Fri: 8:00 a.m.–8:00 p.m. eastern time, excluding holidays Sat: 9:00 a.m.–5:00 p.m. eastern time, excluding holidays (Automated Information System available 24 hours daily)
Live Chat:	This service is available when the "Chat now" tab appears in the lower right corner of your screen.
Mail:	NYSTCE Evaluation Systems Pearson 300 Venture Way Hadley, MA 01035
Submit Materials:	To update your account information (name, SSN, DOB) To submit other materials to Evaluation Systems
Fax:	(413) 256-7088

Test Center Information

If you need directions or information about how to find your test center.

Web:	NYSTCE appointments: www.pearsonvue.com/nystce Includes chat and email
Phone:	(800) 989-8532 Mon–Fri: 8:00 a.m.–8:00 p.m. eastern time Sat: 8:00 a.m.–5:00 p.m. eastern time Excluding local holidays, as posted on VUE's Customer Service page

Scoring & Reporting

Email:	Send us a message
Phone:	(800) 309-5225 (toll free) or (413) 256-2882 Mon–Fri: 8:00 a.m.–8:00 p.m. eastern time, excluding holidays Sat: 9:00 a.m.–5:00 p.m. eastern time, excluding holidays (Automated Information System available 24 hours daily)
Live Chat:	This service is available when the "Chat now" tab appears in the lower right corner of your screen.
Mail:	NYSTCE Evaluation Systems Pearson 300 Venture Way Hadley, MA 01035
Submit Materials:	To update your account information (name, SSN, DOB) To submit other materials to Evaluation Systems
Fax:	(413) 256-7088

Requesting Alternative Testing Arrangements

To request alternative testing arrangements:

Review the Alternative Testing Arrangements section of this website
Register for your test
Submit your alternative testing arrangements request form, including all required documentation

General Questions

Email:	Send us a message
Phone:	(800) 309-5225 (toll free) or (413) 256-2882 Mon–Fri: 8:00 a.m.–8:00 p.m. eastern time, excluding holidays Sat: 9:00 a.m.–5:00 p.m. eastern time, excluding holidays (Automated Information System available 24 hours daily)
Live Chat:	This service is available when the "Chat now" tab appears in the lower right corner of your screen.
Mail:	NYSTCE Evaluation Systems Pearson 300 Venture Way Hadley, MA 01035
Submit Materials:	To update your account information (name, SSN, DOB) To submit other materials to Evaluation Systems
Fax:	(413) 256-7088

Certification Requirements & Which Tests to Take

Contact New York State Education Department for information about certification requirements.

Web:	New York State Education Department

Live customer support will not be available during the following holidays:

Jan 1, 2021
Jan 18, 2021
May 31, 2021
Jun 19, 2021
Jul 5, 2021
Sep 6, 2021
Nov 25–26, 2021
Dec 24–25, 2021
Dec 31, 2021

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All Test Materials and Related Content, including but not limited to preparation materials, study guides, and full-length practice tests: Copyright © New York State Education Department. NYSTCE, New York State Teacher Certification Examinations, and the NYSTCE logo are trademarks of the New York State Education Department. Pearson and its logo are trademarks, in the U.S. and/or other countries, of Pearson Education, Inc. or its affiliate(s).

Videos and Tutorials, Software and Systems, and Format of Website: Copyright © Pearson Education, Inc. or its affiliate(s). All rights reserved. Evaluation Systems, Pearson, 300 Venture Way, Hadley, MA 01035. Used with permission by the New York State Education Department.