Contact Us

You may register or withdraw through your account.

If you need additional assistance, contact NYSTCE customer service:

Email: Send us a message
Phone: (800) 309-5225 (toll free) or (413) 256-2882
Mon–Fri: 8:00 a.m.–8:00 p.m. eastern time, excluding holidays
Sat: 9:00 a.m.–5:00 p.m. eastern time, excluding holidays
(Automated Information System available 24 hours daily)
Live Chat: This service is available when the "Chat now" tab appears in the lower right corner of your screen.
Mail: NYSTCE
Evaluation Systems
Pearson
300 Venture Way
Hadley, MA 01035
Submit Materials: To update your account information (name, SSN, DOB)
To submit other materials to Evaluation Systems

You may schedule, reschedule, or cancel your registration through your account.

If you need additional assistance, contact NYSTCE customer service:

Email: Send us a message
Phone: (800) 309-5225 (toll free) or (413) 256-2882
Mon–Fri: 8:00 a.m.–8:00 p.m. eastern time, excluding holidays
Sat: 9:00 a.m.–5:00 p.m. eastern time, excluding holidays
(Automated Information System available 24 hours daily)
Live Chat: This service is available when the "Chat now" tab appears in the lower right corner of your screen.
Mail: NYSTCE
Evaluation Systems
Pearson
300 Venture Way
Hadley, MA 01035
Submit Materials: To update your account information (name, SSN, DOB)
To submit other materials to Evaluation Systems

If you need directions or information about how to find your test center.

Web: NYSTCE appointments: www.pearsonvue.com/nystce opens in a new window
Includes chat and email
Phone: (800) 989-8532

Mon–Fri: 8:00 a.m.–8:00 p.m. eastern time
Sat: 8:00 a.m.–5:00 p.m. eastern time
Excluding local holidays, as posted on VUE's Customer Service page opens in a new window

Email: Send us a message
Phone: (800) 309-5225 (toll free) or (413) 256-2882
Mon–Fri: 8:00 a.m.–8:00 p.m. eastern time, excluding holidays
Sat: 9:00 a.m.–5:00 p.m. eastern time, excluding holidays
(Automated Information System available 24 hours daily)
Live Chat: This service is available when the "Chat now" tab appears in the lower right corner of your screen.
Mail: NYSTCE
Evaluation Systems
Pearson
300 Venture Way
Hadley, MA 01035
Submit Materials: To update your account information (name, SSN, DOB)
To submit other materials to Evaluation Systems

To request alternative testing arrangements:

  1. Review the Alternative Testing Arrangements section of this website
  2. Register for your test
  3. Submit your alternative testing arrangements request form, including all required documentation
Email: Send us a message
Phone: (800) 309-5225 (toll free) or (413) 256-2882
Mon–Fri: 8:00 a.m.–8:00 p.m. eastern time, excluding holidays
Sat: 9:00 a.m.–5:00 p.m. eastern time, excluding holidays
(Automated Information System available 24 hours daily)
Live Chat: This service is available when the "Chat now" tab appears in the lower right corner of your screen.
Mail: NYSTCE
Evaluation Systems
Pearson
300 Venture Way
Hadley, MA 01035
Submit Materials: To update your account information (name, SSN, DOB)
To submit other materials to Evaluation Systems

Contact New York State Education Department for information about certification requirements.

Live customer support will not be available during the following holidays:

Jan 1, 2021
Jan 18, 2021
May 31, 2021
Jun 19, 2021
Jul 5, 2021
Sep 6, 2021
Nov 25–26, 2021
Dec 24–25, 2021
Dec 31, 2021