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New York State Teacher Certification Examinations (NYSTCE)

Contact Us

You may register or withdraw through your account.

If you need additional assistance, contact NYSTCE customer service:

Email: Send us a message
Phone: (800) 309-5225 (toll free) or (413) 256-2882
Mon–Fri: 8:00 a.m.–8:00 p.m. eastern time, excluding holidays
Sat: 9:00 a.m.–5:00 p.m. eastern time, excluding holidays
(Automated Information System available 24 hours daily)
Live Chat: This service is available when the "Chat now" tab appears in the lower right corner of your screen.
Mail: NYSTCE
Evaluation Systems
Pearson
P.O. Box 660
Amherst, MA 01004-9008
Submit Materials: To update your account information (name, SSN, DOB)
To submit other materials to Evaluation Systems
Fax: (413) 256-7088

You may schedule, reschedule, or cancel your registration through your account.

If you need additional assistance, contact VUE:

Web: NYSTCE appointments: www.pearsonvue.com/nystce opens in a new window
Includes chat and email
Phone: (800) 989-8532

Mon–Fri: 8:00 a.m.–8:00 p.m. eastern time
Sat: 8:00 a.m.–5:00 p.m. eastern time
Excluding local holidays, as posted on VUE's Customer Service page opens in a new window

If you need directions or information about how to find your test center.

Web: NYSTCE appointments: www.pearsonvue.com/nystce opens in a new window
Includes chat and email
Phone: (800) 989-8532

Mon–Fri: 8:00 a.m.–8:00 p.m. eastern time
Sat: 8:00 a.m.–5:00 p.m. eastern time
Excluding local holidays, as posted on VUE's Customer Service page opens in a new window

Email: Send us a message
Phone: (800) 309-5225 (toll free) or (413) 256-2882
Mon–Fri: 8:00 a.m.–8:00 p.m. eastern time, excluding holidays
Sat: 9:00 a.m.–5:00 p.m. eastern time, excluding holidays
(Automated Information System available 24 hours daily)
Live Chat: This service is available when the "Chat now" tab appears in the lower right corner of your screen.
Mail: NYSTCE
Evaluation Systems
Pearson
P.O. Box 660
Amherst, MA 01004-9008
Submit Materials: To update your account information (name, SSN, DOB)
To submit other materials to Evaluation Systems
Fax: (413) 256-7088

To request alternative testing arrangements:

  1. Review the Alternative Testing Arrangements section of this website
  2. Register for your test
  3. Submit your alternative testing arrangements request form, including all required documentation
Email: Send us a message
Phone: (800) 309-5225 (toll free) or (413) 256-2882
Mon–Fri: 8:00 a.m.–8:00 p.m. eastern time, excluding holidays
Sat: 9:00 a.m.–5:00 p.m. eastern time, excluding holidays
(Automated Information System available 24 hours daily)
Live Chat: This service is available when the "Chat now" tab appears in the lower right corner of your screen.
Mail: NYSTCE
Evaluation Systems
Pearson
P.O. Box 660
Amherst, MA 01004-9008
Submit Materials: To update your account information (name, SSN, DOB)
To submit other materials to Evaluation Systems
Fax: (413) 256-7088

Contact New York State Education Department for information about certification requirements.

Live customer support will not be available during the following holidays:

Jan 1, 2019
Jan 21, 2019
May 27, 2019
Jul 4–5, 2019
Sep 2, 2019
Nov 28–29, 2019
Dec 25, 2019