The registration and score reporting services on this website will be temporarily unavailable on Tuesday, December 6, 2022, between 7:30 a.m. and 1:30 p.m. Eastern Time, for system maintenance. We apologize for any inconvenience.

Contact Us

You may register or withdraw through your account.

If you need additional assistance, contact NYSTCE customer service:

Email: Send us a message
Phone: (800) 309-5225 (toll free, US and Canada only)
Mon–Fri: 8:00 a.m.–8:00 p.m. eastern time, excluding holidays
Sat: 9:00 a.m.–5:00 p.m. eastern time, excluding holidays
(Automated Information System available 24 hours daily)
Live Chat: This service is available when the "Chat now" tab appears in the lower right corner of your screen.
Mail: NYSTCE
Evaluation Systems
Pearson
300 Venture Way
Hadley, MA 01035
Submit Materials: To update your account information (name, SSN, DOB)
To submit other materials to Evaluation Systems

You may schedule, reschedule, or cancel your registration through your account.

If you need additional assistance, contact NYSTCE customer service:

Email: Send us a message
Phone: (800) 309-5225 (toll free, US and Canada only)
Mon–Fri: 8:00 a.m.–8:00 p.m. eastern time, excluding holidays
Sat: 9:00 a.m.–5:00 p.m. eastern time, excluding holidays
(Automated Information System available 24 hours daily)
Live Chat: This service is available when the "Chat now" tab appears in the lower right corner of your screen.
Mail: NYSTCE
Evaluation Systems
Pearson
300 Venture Way
Hadley, MA 01035
Submit Materials: To update your account information (name, SSN, DOB)
To submit other materials to Evaluation Systems

If you need directions or information about how to find your test center.

Web: NYSTCE appointments: www.pearsonvue.com/nystce opens in a new window
Includes chat and email
Phone: (800) 989-8532

Mon–Fri: 8:00 a.m.–8:00 p.m. eastern time
Sat: 8:00 a.m.–5:00 p.m. eastern time
Excluding local holidays, as posted on VUE's Customer Service page opens in a new window

Email: Send us a message
Phone: (800) 309-5225 (toll free, US and Canada only)
Mon–Fri: 8:00 a.m.–8:00 p.m. eastern time, excluding holidays
Sat: 9:00 a.m.–5:00 p.m. eastern time, excluding holidays
(Automated Information System available 24 hours daily)
Live Chat: This service is available when the "Chat now" tab appears in the lower right corner of your screen.
Mail: NYSTCE
Evaluation Systems
Pearson
300 Venture Way
Hadley, MA 01035
Submit Materials: To update your account information (name, SSN, DOB)
To submit other materials to Evaluation Systems

To request alternative testing arrangements:

  1. Review the Alternative Testing Arrangements section of this website
  2. Register for your test
  3. Submit your alternative testing arrangements request form, including all required documentation
Email: Send us a message
Phone: (800) 309-5225 (toll free, US and Canada only)
Mon–Fri: 8:00 a.m.–8:00 p.m. eastern time, excluding holidays
Sat: 9:00 a.m.–5:00 p.m. eastern time, excluding holidays
(Automated Information System available 24 hours daily)
Live Chat: This service is available when the "Chat now" tab appears in the lower right corner of your screen.
Mail: NYSTCE
Evaluation Systems
Pearson
300 Venture Way
Hadley, MA 01035
Submit Materials: To update your account information (name, SSN, DOB)
To submit other materials to Evaluation Systems

Contact New York State Education Department for information about certification requirements.

Live customer support will not be available during the following holidays:

Nov 24–25, 2022
Dec 26, 2022
Jan 2, 2023
Jan 16, 2023
May 29, 2023
Jun 19, 2023
Jul 3–4, 2023
Sep 4, 2023
Nov 23–24, 2023
Dec 25, 2023


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