Frequently Asked Questions

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Before Registering to Test

Who is required to test?
See "Who Is Required to Take the Tests?" for information about who is required to test.
Which test(s) do I need to take?
See "Who Is Required to Take the Tests?" for information about which test(s) you need to take or whom to contact if you cannot determine which test(s) you need to take.
Where can I find materials that will help me prepare to test?
Visit the Prepare page to find available preparation materials. Select your test from the dropdown menu to see the materials available specifically for that test.
When can I test?
Most NYSTCE tests are available year-round, by appointment, Monday through Saturday (excluding some holidays). Some NYSTCE tests are available during testing windows. Select your test to check seat availability and locate a test center.
Where can I test?
Most NYSTCE tests are available at more than 225 Pearson authorized test centers throughout the United States and its territories (e.g., Puerto Rico), as well as at over 30 international test centers, including Canada and Mexico. Some NYSTCE tests are available at specific test center areas. Select your test to check seat availability and locate a test center.
What are the test fees, and what methods of payment are acceptable?
Select your test for details about test fees. See "Test Fees and Payment Policies" for details about service fees and for information about acceptable methods of payment and the policies that apply to the processing of your payment.
How do I register to test?
See "Internet Registration" for information on how to register online. If you are registering for a BEA that is not listed in "Test Selection," call Evaluation Systems.
What is My Account?
My Account is a password-protected personal account system that provides access to online services for the NYSTCE program. For complete information about creating, using, and managing an account, see "About My Account."
How much time will I have to test?
Select your test for information about the amount of time allowed for testing.

After Registering to Test

What should I do if I forget my account username or password?
On the My Account log-in page, there is help available to candidates who have forgotten their username or password. Select the appropriate link and follow the instructions provided.
How do I confirm my registration?

You will receive a registration confirmation or your Authorization to Test email within three business days of submitting your registration.

To confirm your registration status, see "Confirm or Modify Registration" and follow the instructions provided.

See "Confirming Your Registration" for more information about how to confirm your registration status and what to do if you are unable to confirm your registration status.

How do I change my registration?
See "Changing Your Registration" for details about how and when you may change or withdraw your registration and how to correct or update personal information (e.g., your mailing address).
How do I update my personal or contact information?
You may update your personal or contact information yourself by logging in to your account and following the instructions provided. To update your name, date of birth, or social security number, you must call the NYSTCE program.
My name has recently changed and now does not match the name that appears on my identification. What should I do?
See the identification policy in "What to Bring to the Test Site" for details about what you may be required to do or provide at the test site if the name on your identification differs from the name in which you registered.
Will I be permitted to use a calculator on the test for which I have registered?
Depending on the test, you may or may not be permitted to use a calculator. Select your test for information about whether calculator use is permitted for the test for which you have registered, the types and models of calculators approved for use on tests, and whether calculators are provided or must be brought by examinees.

The Day of the Test

Will I have something to write on during the test, so that I can make notes or do calculations?
Yes. At the test center you will be provided with a felt pen and a notebooklet on which you may take notes. You do NOT need to erase the notes you make on the notebooklet; if you run out of space, you may raise your hand to request an additional notebooklet. The test administrator will collect the full notebooklet and provide you with a new one. There is no limit to the number of notebooklets you may use; however, you will only be provided with one notebooklet at a time. Your used notebooklet(s) will be collected or secured by a test administrator when you complete your test, or when the test session ends, whichever comes first.
I was absent from the test administration. Will I receive a refund?

If you are absent from a test from which you did not properly withdraw (see "Changing Your Registration"), you will not receive a refund or credit of any kind. You will need to register and pay again to test on a future date.

See the absentee policy in "Reporting to the Test Site" for additional information about absence due to emergency circumstances.

If, after testing, I would like to submit a comment about my testing experience, how should I do that?
If you have comments about the test site or the conditions under which you took a test, please submit your comments in a letter sent to Evaluation Systems at the address indicated in "Contact Information." Your letter should be received by Evaluation Systems no later than seven days after your test date.

Scores and Score Reporting

When will my scores be available?
Select your test for the score report dates for your test.
How will I receive my scores? Can I access my scores online?
When you register, you can sign up to receive your score report by email. You can also access your score report online from your account, beginning at 10:00 p.m. eastern time on the score report date. See "Release of Your Test Scores" for more information.
How are tests scored, and how do I read my score report?
You will receive with your score report an explanation of how to read and interpret your score report (also see "Score Reporting"). Review "NYSTCE Passing Requirements" for information about test design, score scales, and how passing scores or standards for tests are established.
May I request that my test be rescored?
There is no rescoring service.
If I do not pass a test, how soon can I take it again?
For information about how soon you may retake a test, review the retake policy.
May I request additional copies of my scores?
Yes. See "Requesting Additional Copies of Your Test Results" for complete information about how to request additional copies of your scores.

Alternative Testing Arrangements

How do I request alternative testing arrangements for a disability?
See "Registering for Alternative Testing Arrangements" for complete information about how to submit a request for alternative testing arrangements for a disability (physical or other than physical).
May I submit my request for alternative testing arrangements on the Internet?
No. You will need to submit by fax or U.S. mail, after completing your registration, your Alternative Testing Arrangements Request Form and any required documentation. You must wait to receive confirmation of your resolution before scheduling your test appointment at the test center. See "Registering for Alternative Testing Arrangements" for additional important information about how to request alternative testing arrangements.
The last time that I tested, my request for alternative testing arrangements was granted. Do I need to submit the paperwork again each time I register?
You must complete and submit an Alternative Testing Arrangements Request Form each time you register. The first time that you request alternative testing arrangements, you will need to submit required documentation to support your request for alternative testing arrangements. Evaluation Systems will keep your documentation on file for one year. If you register for subsequent test dates within that year, you only need to complete a registration and submit a completed Alternative Testing Arrangements Request Form, as long as your condition and the requested alternative testing arrangements have not changed.
May I submit a request to test on an alternative test date for religious reasons?
Computer-based testing is available Monday through Saturday excluding holidays on a first-come, first-served basis. For this reason, individuals whose religious practices prohibit Saturday testing may be able to independently schedule a test appointment that does not conflict with their religious practices without submitting a request for alternative testing arrangements.