Frequently Asked Questions

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Before Registering to Test

Who is required to test?
See "Who Is Required to Take the Tests?" for information about who is required to test.
Which test(s) do I need to take?
See "Who Is Required to Take the Tests?" for information about which test(s) you need to take or whom to contact if you cannot determine which test(s) you need to take.
Which tests can I take on computer?
Select your test to see if it is offered on computer. If your test is currently offered only as a paper-based test, it will be transitioning to a computer-based format. To see when your test will be available on computer, see the Test Development Schedule.
Where can I find materials that will help me prepare to test?
Visit the Prepare page to find available preparation materials. Select your test from the dropdown menu to see the materials available specifically for that test.
When can I test?
CBT
Computer-based testing is available year-round, by appointment, Monday through Saturday (excluding some holidays). Select your test to check seat availability and locate a test center.
PBT
Select your test for details about test dates and test site availability. (Site availability is limited for some tests and depending on when you register.)
Where can I test?
CBT
Computer-based testing is available at more than 225 Pearson authorized test centers throughout the United States and its territories (e.g., Puerto Rico), as well as at over 30 international test centers, including Canada and Mexico. Select your test to check seat availability and locate a test center.
PBT
Select your test for details about test dates and test site availability. (Site availability is limited for some tests and depending on when you register.)
What are the test fees, and what methods of payment are acceptable?
Select your test for details about test fees. See "Test Fees and Payment Policies" for details about service fees and for information about acceptable methods of payment and the policies that apply to the processing of your payment.
How do I register to test?
See "Internet Registration" for information on how to register online. If you are registering for a BEA that is not listed in "Test Selection," call Evaluation Systems at least six weeks before the regular registration deadline.
What is My Account?
My Account is a password-protected personal account system that provides access to online services for the NYSTCE program. For complete information about creating, using, and managing an account, see "About My Account."
How much time will I have to test?
CBT
Select your test for information about the amount of time allowed for testing.
PBT
Your admission ticket lists your reporting time. Select your test for information about test session length and for details about test availability for each test session.
If I take a paper-based test on one date and do not receive my test scores until after the regular registration deadline for the next test date, am I then required to pay the late or emergency registration fee when I register to take the test again on that next test date?
If you register during the late or emergency registration period, you will be required to pay the late or emergency registration fee. You may choose instead to register for a later test date.

After Registering to Test

What should I do if I forget my account username or password?
On the My Account log-in page, there is help available to candidates who have forgotten their username or password. Select the appropriate link and follow the instructions provided.
How do I confirm my registration?
CBT

You will receive a registration confirmation or your Authorization to Test email within three business days of submitting your registration.

To confirm your registration status, see "Confirm or Modify Registration" and follow the instructions provided.

See "Confirming Your Registration" for more information about how to confirm your registration status and what to do if you are unable to confirm your registration status.

PBT

You will receive your admission ticket by email (or by U.S. mail if you requested alternative testing arrangements) after your registration has been processed and you have been assigned to a specific test site.

To confirm your registration status, see "Confirm or Modify Registration" and follow the instructions provided.

See "Confirming Your Registration" for more information about how to confirm your registration status and what to do if you are unable to confirm your registration status.

How do I change my registration?
See "Changing Your Registration" for details about how and when you may change or withdraw your registration and how to correct or update personal information (e.g., your mailing address).
I did not receive an admission ticket for paper-based testing. What should I do?
Select "My Admission Ticket" to confirm your registration status and request another copy of your admission ticket. If you are unable to receive a copy of your admission ticket before your test date, you may use this service to print the admission information you need to bring to the test site to be admitted to the test administration.
I lost my admission ticket for paper-based testing. May I still be admitted to the test site without it?
Yes, you may still be admitted to the test site and permitted to test. However, you may first be required to complete additional paperwork, which could reduce your available testing time. See "What to Bring to the Test Site" for details about what you may be required to do or provide at the test site if you do not have your admission ticket.

You may request another copy of your admission ticket online by selecting "My Admission Ticket." If you are unable to receive a copy of your admission ticket before your test date, you may use this service to print the admission information you need to bring to the test site to be admitted to the test administration.

How do I update my personal or contact information?
You may update your personal or contact information yourself by logging in to your account and following the instructions provided. To update your name, date of birth, or social security number, you must call the NYSTCE program.
My name has recently changed and now does not match the name that appears on my identification. What should I do?
See the identification policy in "What to Bring to the Test Site" for details about what you may be required to do or provide at the test site if the name on your identification differs from the name in which you registered.
Will I be permitted to use a calculator on the test for which I have registered?
Depending on the test, you may or may not be permitted to use a calculator. Select your test for information about whether calculator use is permitted for the test for which you have registered, the types and models of calculators approved for use on tests, and whether calculators are provided or must be brought by examinees.

The Day of the Test

I'm taking a computer-based test. Will I have something to write on during the test, so that I can make notes or do calculations?
Yes. At the test center you will be provided with a felt pen and a notebooklet on which you may take notes. You do NOT need to erase the notes you make on the notebooklet; if you run out of space, you may raise your hand to request an additional notebooklet. The test administrator will collect the full notebooklet and provide you with a new one. There is no limit to the number of notebooklets you may use; however, you will only be provided with one notebooklet at a time. Your used notebooklet(s) will be collected or secured by a test administrator when you complete your test, or when the test session ends, whichever comes first.
I was absent from the test administration. Will I receive a refund?

If you are absent from a test from which you did not properly withdraw (see "Changing Your Registration"), you will not receive a refund or credit of any kind. You will need to register and pay again to test on a future date.

See the absentee policy in "Reporting to the Test Site" for additional information about absence due to emergency circumstances.

If, after testing, I would like to submit a comment about my testing experience, how should I do that?
If you have comments about the test site or the conditions under which you took a test, please submit your comments in a letter sent to Evaluation Systems at the address indicated in "Contact Information." Your letter should be received by Evaluation Systems no later than seven days after your test date.

Scores and Score Reporting

When will my scores be available?
See "Test Dates" for an overview of test dates and their corresponding score report dates.
How will I receive my scores? Can I access my scores online?
When you register, you can sign up to receive your score report by email. You can also access your score report online from your account, beginning at 10:00 p.m. eastern time on the score report date. See "Release of Your Test Scores" for more information.
How are tests scored, and how do I read my score report?
You will receive with your score report an explanation of how to read and interpret your score report (also see "Score Reporting"). Review "NYSTCE Passing Requirements" for information about test design, score scales, and how passing scores or standards for tests are established.
May I request that my test be rescored?
CBT
There is no rescoring service for computer-based tests.
PBT
Yes. See "Requesting a Rescore" for complete information about available rescoring services.
If I do not pass a computer-based test, how soon can I take it again?
For information about how soon you may retake a test, review the retake policy.
May I request additional copies of my scores?
Yes. See "Requesting Additional Copies of Your Test Results" for complete information about how to request additional copies of your scores.

Alternative Testing Arrangements

How do I request alternative testing arrangements for a disability?
See "Registering for Alternative Testing Arrangements" for complete information about how to submit a request for alternative testing arrangements for a disability (physical or other than physical).
May I submit my request for alternative testing arrangements on the Internet?
No. You will need to submit by fax or U.S. mail, after completing your registration, your Alternative Testing Arrangements Request Form and any required documentation. You must wait to receive confirmation of your resolution before scheduling your test appointment at the test center. See "Registering for Alternative Testing Arrangements" for additional important information about how to request alternative testing arrangements.
May I still request alternative testing arrangements after the regular registration deadline?
Yes. However, because of the time that it takes to review requests adequately, and because of test-site and staffing constraints, there is no assurance that requests received after the regular registration deadline can be accommodated.
The last time that I tested, my request for alternative testing arrangements was granted. Do I need to submit the paperwork again each time I register?
You must complete and submit an Alternative Testing Arrangements Request Form each time you register. The first time that you request alternative testing arrangements, you will need to submit required documentation to support your request for alternative testing arrangements. Evaluation Systems will keep your documentation on file for one year. If you register for subsequent test dates within that year, you only need to complete a registration and submit a completed Alternative Testing Arrangements Request Form, as long as your condition and the requested alternative testing arrangements have not changed.
Iím taking a paper-based test. May I submit a request to test on an alternative test date for religious reasons?
See the "Alternative Test Dates" section in "Registering for Alternative Testing Arrangements" for complete information about how to register for an alternative test date for religious reasons.